AV Installation and Support Technician

AV  Installation & Support Technician

39 hours per week

Up to £30k per annum (plus company van provided)

 

Do you want to work in a busy and client facing environment?
Are you keen to explore new and exciting areas of AV integration and provide our clients with excellent customer service?

We provide a full AV service to clients and this side of the business is growing rapidly and needs someone who is really able to get to grips with this side of the installing.
 

We need engineers to  cover  both the  north  of the  country (including north Wales and possible visits to  Scotland)  as well as  the  south  of  the  country and  South  Wales.   The  nature  of  the  role  means  there  is  a  fair  amount  of  travel required and it is likely that your time will be split 60% out on site and 40% in the office/warehouse although this will be dependent  on  the  needs  of  the  business  and  availability  of  other  technicians  and  may  therefore  vary from  week  to week.
 

We need our technicians to be committed and motivated and to continually want to improve their knowledge and skills. This is not the sort of role for someone who can’t think on their feet and look for creative solutions to problems which may arise.

 

Main Duties and Tasks

 

□ Conduct pro-active Service  Visits

□ Conduct Service Repair visits in line with our SLA timeframes

□ Assist and also act as lead technician on certain clients with the installation, testing and checking of AV systems

□ Rack building will be a big part of this role and your rack build skills  will be exceptional.

□ Assist with goods received and Asset Management control

□ Provide backup  to  the service  desk  to answer  customer support enquiries when in  the main office

□ Provide backup to the service desk for live stream monitoring when in the main office

□ Maintain up to date CRM, knowledge, schematic and service documentation

 

 

Knowledge, Skills and Experience

 

□ At least 4  years experience of AV  installation and integration

□ Experience of problem  solving  and  troubleshooting of AV  installations down to component level

□ The ability to work  on construction  sites and understand 1st  and  2nd  line fix skills

□ Experience of terminating and testing Cat 5, 6 and audio and video cables

□ Excellent soldering and crimping  skills

□ The ability to read  wiring diagrams,  schematics and  client  site install guidance

□ An understanding of audio  conferencing   systems

□ Great rack building skills

□ An excellent understanding of audio and video protocols

□ An excellent understanding of analogue and digital based systems

 

 

Personal Qualities

 

□ Professional communication skills in dealing with both clients and internal departments

□ Excellent customer service skills

□ The ability to think  quickly and outside of the ‘standard’ solutions

□ Time management and good organisational skills along with the ability to prioritise and manage workloads

□ Be a self-starter with the ability to work autonomously and hit the ground running

□ Previous knowledge of using a CRM system would be an advantage

□ Full, clean driving licence

 

 

The company will assist  in the event  that training  is required to ensure delivery  of the role is  enabled.
 

We are an ethically minded  company that  values  the people we work  with and  are  focussed and  committed to  creating a good working  environment.
 

We offer training and career development, 20 to 25 days’ holiday, child care vouchers, contributory company pension scheme, critical illness cover and death in service benefits, summer outings and Friday drinks.
 

Send your CV to Jane at recruitment@public-i.info
with a covering letter telling us why you are the right person to join our team.